Software Client Support Engineer

Software Client Support Engineer

Software Client Support Engineer

Responsibilities:

  • Handle customer inquiries and questions
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Must have BS in computer science, management information systems, or technical field of study
  • Must have expertise in IIS, Windows, Internet and the Web, software installation and configuration, and a great aptitude to learn applications quickly
  • Must have good knowledge of MS SQL, and scripting languages such as JavaScript, etc.
  • Must have Excellent written and verbal communication skills
  • Must be excellent in documentation and record keeping
  • Must be a self starter, and a quick study
  • Must be a logical thinker with high problem-solving skills
  • Must have (a) great ability to build rapport with clients, (b) great to prioritize, and (c) multitask working in parallel on multiple projects and cases
  • Positive and professional demeanor
  • Previous experience in customer service, sales, or other related fields is desirable

 

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Files must be less than 2 MB.
Allowed file types: pdf doc docx.
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