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“Labeling and packaging issues are the cause of 33 percent of medication errors, including 30 percent of fatalities.”   
                                                Institute of Medicine of the National Academies

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Client Support Services

The Technical Support Services (TSS) group is proud to offer world class customer care. enLabel's TSS team is comprised of highly trained support specialists, several of whom also contribute to IPM solution development and quality control.

As experts in the applications as well as the full solutions, enLabel's support specialists provide unmatched standard, extended and emergency support to ensure continuous production and minimal down time.

Support Highlights

  • Standard Technical Support: enLabel's standard technical support is provided via telephone, email or Webex between 8:00 am and 5L30 pm Eastern Time (US holidays excluded).

  • Extended Technical Support: enLabel provides 24-hour extended technical support 7 days a week and 365 days a year, including US holidays.

  • Emergency Support: enLabel also provides emergency support 7 days a week, 24-hours a day for issues that arise during standard as well as extended support hours.

Compliance Expertise FDA 21 CFR Part 11, EU MDD, OSHA, DOT, GMP, and UDI

 
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