Technical Support - Entry Level

Excellent career growth opportunity.

This person will be involved in many facets of customer service, therefore, must have exemplary communication skills. This is a full time position and is eligible for benefits. Candidate should reside in or around Southeaster Massachusetts and have at a minimum a Bachelor's Degree in Business Administration or Science.

Responsibilities:

• Provide excellent customer support for external as well as internal customers.

• Build and maintain customer relationships.

• Develop and maintain expertise for all software and hardware product lines.

• Solve customer problems by telephone, web support, VPN, and on-site visits.

• Provide pre-sales support to Sales and Marketing, including providing demonstration files and training.

• Execute product upgrades and conversions.

• Participate in shows, seminars, and training, as required.

• Serve as customer advocate.

• Provide 24- hour coverage as needed.

• Research resolutions for custom products on Oracle and SQL environments.

• Requirements gathering, analysis, and researching change requests and custom coding requirements.

• Serve as additional QA resource as needed.

Qualifications

	Strong, current technical skills,
	Experience with delivery of products, services, & methodologies for quality assurance & software qualification.
	Effective communication skills.
	Teamwork attitude & commitment to meet deadlines.
	Minimum 3 years experience in systems & application, installation, configuration & deployment with strong client interface.
	BS in computer science, CIS or BIS.
	Oracle and SQL database support experience preferred.
	Development experience with any .Net Framework a plus.